Forums: General

Register

[Only registered members may post.] [Threaded View] [Translate]
TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-01-28 9:06
For about two days, my member critique pages won't load. This is not the first time this happened either. Judging by how this site has worked in the last few months, this site must be administered by the most incompetent tech team ever!
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-01-28 9:12
Here Here.
Totally agree, Sunil.
Re: TL Admins - Can you please get your act together? Athila Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 325 W: 286 N: 821] (3986)::2012-01-29 7:49
We were told about 3 weeks ago to be patient, technician were working on it and it should improve soon.
I always believe improvement is a one way process...
To me it seems we went the other way...... negative improvement.....

It is sad because, TL member activities are slowing down the same as access speed on TL is going too...
2012 won't be only the end of the world, but also the end of TL....
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-01-31 14:54
Are you all still seeing this problem?
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-01-31 14:59
incidentally: when there is an existing thread about something, it's always better to post there than to start a new thread.

1. The existing thread is already being monitored by tech if we have responded there earlier
2. When you start a new thread, you create clutter, which makes it harder to see anything

In this case, there is an existing thread asking if there are continuing problems; there was no reply, so we can only assume that the fixes put in place at that time were effective:

http://www.treklens.com/read.php?f=1&t=835221&m=1012864&tt=flat

When we say "please report if you are seeing the changes, or if you are still experiencing difficulties," it means that is the best way to do so. If we receive no answer, we can only assume it's working.
Re: TL Admins - Can you please get your act together? atomas59 Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 610 W: 759 N: 635] (3736)::2012-01-31 15:13
Well if someone is trying to get thru, to tell you, he's got problems, but can't, we can only assume that it ain't working. Since when a decent site, keeps asking their members, if the system is running right??? This site is getting weider, minute by minute.
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-01-31 15:19
I understand your frustration; I'm attempting to make the process of reporting and resolving technical issues a bit smoother.

I'm referring specifically to the practice of beginning a new thread when there is already one where a problem has been reported, instead of replying where and when an administrator asks if everything is running well in the wake of an attempt to resolve the issue.

Obviously if you can't get to the site, you can't report the problem; but this was not the case here, since the new thread was created by members who could get to the site, obviously.
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-01-31 18:24
Yes, it is still there. 50% of the time I can not open the reviews that other members have written on my photos under "critiques written" tab. so it appears to be hit and miss. when I click on that tab, the site freezes and I have to close down the site and come back again.
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-01 2:56
Latency, Latency, Latency and Latency. Frequent time outs, frequent problems.

When the home-page does eventually display, sometimes all you can do is visit the gallery.
When trying to open individual images from the gallery page it can take some time to display or even just fail to open.

Eventually, when the image finally does open, the image only is displayed without any information/text fields.

I HAVE to agree with Denis on this one. It should not be down to the customers to inform you of the technical problems; it should be down to the support engineers and hosts to monitor and resolve. After all, 99.9% of the customers are photographers, not network or hardware engineers.

Has the new hardware been stress tested before being put into production to ensure it can cope with the demand of concurrent sessions?
Has the bandwidth been analysed for peaks, and throttling introduced/amended accordingly?
Have the db tables been cleaned up/checked for corruption?
Have the changes made been documented, and carried out one at a time for analysis and functionality before other changes are implemented?
Has the host OS and db been checked for compatibility and all relevant patches / updates applied?

The checklist to troubleshoot is endless, and without knowledge of the infrastructure, hardware or software applications used to publish the site, then we can't really give you accurate or timely information on the problem if we can't connect.

Why not have the admins help themselves by simply centralising the reporting procedure? Why can’t a “Fault reporting” link be posted on the home page? That way, all historic and new reports can centralised and used as records for analysis on frequent and repetitive faults. These reports can be monitored by the Admins directly, instead of third party information being reported via several different forums and then being transferred up the chain via moderators? Being Proactive in the technical field is far superior to being reactive.

Whilst I’m sure we all do appreciate the help you moderators are providing, I think it's fair to say that we members are getting REALLY annoyed with the intermittent access to the site, and from a personal perspective it really does discourage me from taking part at times.

Regards

Martin
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-02-01 4:05
Bonjour Paul,

I would like to get, after Martin's suggestion, a "Feedback & Support Forum" added to the Forums on TrekLens. So we could get all the questions & answers or eventual warning on one single forum.

Thank you!

Amitiés - Viviane
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-02-03 15:46
I will have that added, thank you!
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-02-06 13:22
The site is acting up again today. I can not open my photos nor the critiques that others have written on my photos.
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-02-06 15:26
The site has been up and down today; please try again, thank you.
Re: TL Admins - Can you please get your act together? wackymob Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 465 W: 159 N: 862] (5482)::2012-02-07 0:04
I have just tried three times to comment on a photo and had to give up. I then couldnt open the next five that I tried, then couldnt change page and took three attempts at this . I had to log out and back on just to upload this... Guess I wont be adding any photos today..
Re: TL Admins - Can you please get your act together? shelbeesmom Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 4175 W: 1113 N: 12715] (58274)::2012-02-07 7:33
Yesterday it took me over 3 hours to be able to upload a photo and today I can't see my critiques. Even worse, the Photo forums are basically running at a snail's pace because no one is commenting or even talking to each other. Today there are 7, count em, 7 comments. With a membership of over 25,000 members?...... Yesterday 18 comments. The day before? 12. The reason is that no one can get the site to work, to make comments, critiques etc.
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-02-07 8:23
It appears that the TL administration is run from somebody's garage on a shoe string budget. How is that these problems, which are not new, are persisting for months at an end without any resolution? I have never ever come across a site this dysfunctional. if not for the investment that I have put in to this site with more than 1000 photos posted, I would be out of here in no time.
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-07 8:30
I support Linda's comments.

It's absolutely pointless telling us in a forum that the "Site was down", "Try again now"..
We know the site's down, because we can't access it, and we know when it's back online, because we can access it.
I'm no genius, and I figured this out all by myself.

Thanks for taking the time to tell us all the site is now back online after it was offline.

If I hadn't been able to log onto the site the read the site was offline, I'd nver have guessed that it was offline now it's online.

Makes sense eh?
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-19 12:05
So what excuses do have today?
Do we get told "The site was down" again? REALLY???????? I would never have guessed.

I was hoping to spend some time visiting a few images this evening but alas………………….The admins once again are propping up the bar instead of ensuring the site can remain active for more than 4 consecutive days.
I live in hope for most of my time, but I live in a dream world when it comes to this site being accesible 24x7.


Sorry to all members out there.
One day I will be able to spend some time passing on my comments/critiques/opinions of your shots.
I do try to visit your shots as well as upload to my gallery, but you know how it is.
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-02-19 13:08
Yes, the site was again not working most of the day. I "lost" three uploads - meaning you upload the photo and it does not get posted and when you try to repeat the process the site informs you that you can not upload a file that has already been uploaded. Then you change the file name and try again, same thing happens!

I wonder what he excuse this time is.
Re: TL Admins - Can you please get your act together? Teresat Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 3474 W: 96 N: 3819] (15922)::2012-02-20 4:50
There is no site so boring to open than TL...It makes me loose the fun of seeing photos...I take a lot of times to open it...please make it work.
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-02-20 9:02
Hi Paul,
Would it be possible to have the moderators that check that the daily downloaded images follow TL guidelines,also check the performance of TL daily,rather than to wait for a response about the slowness of the site from TL members???

Ron
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-02-20 13:16
Hi Ron,
I have experienced the same slowness as you all did. But it was Sunday, no way to contact IB about it... What are you suggesting that I could do a next time?

Viviane
Re: TL Admins - Can you please get your act together? atomas59 Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 610 W: 759 N: 635] (3736)::2012-02-20 15:32
"It was Sunday, no way to contact IB" You have said it all !!! No need to go farther in this discussion. Same goes for the forum about how to improve this site. Leave a note.
Re: TL Admins - Can you please get your act together? Beger Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 3325 W: 1078 N: 5191] (23042)::2012-02-20 18:42
Theresa said exactly what I think about the site.
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-02-20 22:24
Hi Viviane, as you know, the problem that were having of late, occurs so often,I think it unjust that the members are asked again & again to be responsible for informing the Admin,I'm sorry if I seem rude,but it appears pointless to inform anyone in Admin',as the same problem doesn't seem to be one that can be fixed,it just keeps on repeating itself,hence I think, the reason for opening up new threads for the same problem,I think,like me, members feel their complaints are not being resolved,so they just keep on with new threads in the hope that someone will really take notice of their complaint & have the decency to fix it.In all honesty,do you not feel frustrated with the results so far, in the numerous attempts of informing Admin,of this really annoying problem?
I had some faith that the problem would be solved,but after so many repeat performances of it not being so,I'm losing that feeling fast.I really enjoyed this site & its members & hope it can operate in such a way, that it is worth being an active TL member.
Regards
Ron
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-21 10:01
On 1st Feb, I suggested the following: (It's in this particular forum chain)

“Why not have the admins help themselves by simply centralising the reporting procedure? Why can’t a “Fault reporting” link be posted on the home page? That way, all historic and new reports can be centralised and used as records for analysis on frequent and repetitive faults. These reports can be monitored by the Admins directly, instead of third party information being reported via several different forums and then being transferred up the chain via moderators? Being Proactive in the technical field is far superior to being reactive.”

On the same day, Porteplume asked iBobi:
“Bonjour Paul,
I would like to get, after Martin's suggestion, a "Feedback & Support Forum" added to the Forums on TrekLens. So we could get all the questions & answers or eventual warning on one single forum.
Thank you!”
Amitiés – Viviane

On 3 Feb, iBobi stated:
“I will have that added, thank you!”



THREE WEEKS LATER
Today I say:
“Never in my entire life have I seen such an amateur website hosted by professionals”
Re: TL Admins - Can you please get your act together? ErikSven Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 968 W: 157 N: 559] (3098)::2012-02-21 11:48
In another forum thread, I read that one of the problems this website deals with are database problems.

If so, I might have a solution:

1) TrekLens = a photography website.
2) The TrekLens database = photos.
3) Those who make photos = the photographers.
4) Solution: if all the photographers left TrekLens, the site would be 100% fine again!

Or am I mistaken?

;o)
Erik
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-02-21 17:59
At some point in the past, I know that Viviane has asked for volunteers to moderate the site; if some of the very active, vocal members here were to donate their time, I am sure issues would be reported more quickly and efficiently than they are now. As far as members being responsible for reporting when there is a problem with the site, that is precisely how it is done on all sites. Members report a problem, and administrators route the report to technicians for resolution.

I'm sorry, all, that there are problems with the site's performance. They have been reported to our technical team and will be resolved as soon as possible.

As to the "Tech problems" thread, that also has been put into the queue to be added -- never fear!

Paul
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-22 1:03
Can't agree, Paul.

This is the only website I've ever seen that relies on third party information being passed on from members, onto moderators (nothing more than a member with privileges) then onto the admins for analysis.
Take a look at any well designed, and efficiently run website and you will find in 99% of the case, a "Contact us" or similar link which allows DIRECT reporting of problems/faults to a central repository of sorts instead of form a hundred different channels such as forums.

Active and vocal I may be, but rightly so.
I am a member of the site, and when I want to publish/critique/comment on an image or add a thread to a forum, then as a member, I should be able to do that without the constant problems of time outs, page failures or simple unavailability of the site.
The frequency of the problems are to blame, not the members shouting about them. Fix the problems, silence the crowd.


You ask for additional volunteers to act as moderators so that they can help in fault reporting etc…..Why?
It is not a moderator problem, it is a technical problem. A moderator is nothing more than a third party messenger boy acting as a scout, scouring several different forums looking for problems to pass up the chain. How inefficient or hit-and-miss is that? Adding a simple fault reporting link to the site negates the need for messengers and scouts

I'm not having a stab at you or any other moderator, I'm stating a simple fact that if this site was run as professionally as it could be, then we could all carry on doing what we wish to do as members of the site.
Some of may wish to become a moderator, but I think 99.9% want to do what they joined the site to do, and that is to upload pictures, visit other member's galleries, add comments, critiques and be part of an E-community.

Just my vocal opinion on the matter.
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-02-22 1:05
Thank you Paul, I didn't want to speak about that, but as you are mentioning it... Indeed, I contacted at least 9 members in the last three months but just one dared to give it a try... In Dutch they would say: "Veel geschreeuw, weinig wol.", I'm sure there is an english saying for this.
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-22 1:42
Translated, Veel geschreeuw:

A lot of work for little return.
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-02-22 2:25
Thanks Mitch, but it was more like "A lot of talking, little actions... :o)
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-26 11:23
Here we are again. Same place, same problem.
Weekends are just a hit and miss on TL.

Gallery is viewable, every other link takes an age to launch or simply time out with a page display failure.
Members images display, but trying to comment/critique is virtually impossible.
Trying to upload……same problem, virtually impossible. Managed to upload in the end, but it took around 30 minutes, and several attempts.

Unable to participate again……………..SOOoooooooooooo predictable.
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-02-27 10:51
I'm having the same trouble. It has been reported to tech as I see difficulty in even clicking a link today.

Thank you!
Re: TL Admins - Can you please get your act together? shelbeesmom Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 4175 W: 1113 N: 12715] (58274)::2012-02-27 10:52
same in Texas... can't see critiques.. forums are hit and miss...B-(
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-02-27 11:33
Same problems in Canada.
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-02-27 11:37
Even in Europe today, it was a very tough "net" day! :o)

Viviane
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-27 16:41
So does this boil down to the fact that because a couple of mods ( iBobi and Porteplume) have witnessed the problem, something will actually get done about it, or do we still live in a land of false promises?
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-02-27 16:59
Well...

1. I am an admin. Porteplume is the lead moderator. Moderators can help pass along problem reports to me, but I am the one who passes them along to our technicians.
2. This has been reported to tech for some time; which indicates that it is a difficult one for them to duplicate in the lab, making it hard to resolve.

As far as what can be done at this point, we're doing all we can. It's just a question of when the tech team can devise a solutions for us. I realize it's tedious, but it's the reality of the situation.

Best,

Paul
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-27 17:21
They don't have to duplicate anything in the lab to replicate the failure.
the lab will be on a private subnet but on the same infrastructure with little to no traffic generated.

Get them to create a member account. The new account then has exactly the same problems "real" members have.

When a problem occurs like we have all frequently witnessed, get the member account to access the site from outside of the LAN and trace the route,IP, ftproot folders, HTML page folders,open file,open shares, etc. get the technicians to check bandwidth utilisation and see if it's peaked. check CPU/RAM/Pagefile and I/O speeds for thrashing or maximised utilisation.

Check the db is on different spindles to the site host.......Check the basics first.......I can't for the life of me understand why this is taking do long to fix.
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-02-27 17:47
Something else to bear in mind, Paul:

Internet brands took over as hosts. They now obviously host other sites as well as TL,
Have there been additional DNS servers added to the domain?

Remember a maximum of 20,000 queries can be handled by and DNS server. TL has over 20,000 members, add that to the Trek earth and Trek.nature site, plus any other site names they may have, and you can see a bottle neck instantly.
Re: TL Admins - Can you please get your act together? chrisJ Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 4485 W: 653 N: 9630] (55082)::2012-02-28 3:39
The culprit on another webite turned out to be ad with huge graphics, that simply overwhelmed the capacity of the website to download it quickly.
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-03-04 7:43
It is happening again! This time it appears that TL IT's way of dealing with this seems to make sure that the forum pages also do not get loaded so that we can not complain!! Nice.
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-03-04 7:50
Ok, LT appears to be working now.
Re: TL Admins - Can you please get your act together? Athila Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 325 W: 286 N: 821] (3986)::2012-03-09 20:56
It is still a painfull and discouraging experience to navigate on TL. Often I can hardly open my own page. I can't reply to my critiquers. Image are long to open, sometime pressing F5 accelarate the image opening, sometime it doesn't work. To me nothing has evolve since last fall.

Alain

I even had to rewrite the present message because it didn't go true the first time.
I am getting wise, I copy my written message before clicking on "Post Message" button.
4 ou of 5 time it save me the trouble to rewrite it again.
I am even wiser, I will copy the second message in case I need it for a third time.....

Alain
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-03-10 9:54
The site is acting up again. Can not open photos, can not upload.... This is a joke.
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-10 10:15
TL remains unstable, poor, poor technically, without quality of technical support. It seems that the coach of this site is me, who know nothing of the matter. How long is it? Until the members get tired and just go away (like hundreds of old active members once did?).
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-10 11:22
Well,
put it this way, Sergio…………….if your the coach, we're the players.

Many of us been complaining for well over a year now on how pathetic the technical support is.
Here're a few reminders to the jokers who run the site.

These are like I say, JUST A FEW…there are many more

Just take a look at the first few forums. it will all become really clear.


http://www.treklens.com/post.php?f=1&t=835535&rid=1014003&fh=04d65096881850717eab4f50b25e70c3&action=r

http://www.treklens.com/post.php?f=1&t=835535&rid=1014052&fh=b536bcfaee41f8e3cc2b61cbe17ebb68&action=r

http://www.treklens.com/post.php?f=1&t=835535&rid=1014060&fh=77a340d9b8717a09ddda03944511cbf1&action=r

http://www.treklens.com/post.php?f=1&t=835535&rid=1014061&fh=7805ce626a158d6eac720aff11cd0e60&action=r

http://www.treklens.com/post.php?f=1&t=835221&rid=1012905&fh=7110f32e5e84648b32d3969f44d06e9e&action=r

http://www.treklens.com/post.php?f=1&t=835221&rid=1012943&fh=364f9cd6d574c7b897cbdc851249cfa2&action=r

http://www.treklens.com/post.php?f=1&t=835221&rid=1014432&fh=cdf56c901d774ad6d4d346686f3b1493&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008495&fh=1e087eff3df42f3e5a1d4cd2870fb64d&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008527&fh=fbb5a44d9b0ab4998376cb60305de6c1&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008529&fh=00c26b1f5a4145e7368dc933d5047681&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008596&fh=213c1b6ee955d3ee3b55f005a678c12c&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008605&fh=a9b15529c7640d7def07848a604a9b14&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008682&fh=7a7222c402b79ea880b391f2cae587fb&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1008988&fh=40e5fafdc9bcf936e3c686c35d1703c7&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1009379&fh=955eb6b2900cffb72c6a2221d7f432af&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1009414&fh=452512e69eaad3123c364031b7d14b83&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1009416&fh=2985cfb9ee12353a36c62b11127877e6&action=r

http://www.treklens.com/post.php?f=1&t=832001&rid=1009620&fh=3779e5bf96deaa36885ec5990f86f75e&action=r

http://www.treklens.com/post.php?f=1&t=834545&rid=1012904&fh=906d10fdfa573a7d447f9b9bc2cbb872&action=r

http://www.treklens.com/post.php?f=1&t=834545&rid=1012941&fh=7c8d432a99470cd876d2867ecdcc4031&action=r
Re: TL Admins - Can you please get your act together? atomas59 Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 610 W: 759 N: 635] (3736)::2012-03-10 12:03
For over a year now, when I upload an image, I got to do it at least twice, using the bottom back and forward, the country remains, but need to upload the image again, from my files.

Posting a simple text message is at time a real pain. Wanting to view and image, takes ages, before it finally appears, and posting a critique or comment is a real pain, too.

Added to that, the way people get and treat eachother, if it's not butt licking, it's insults, I surely know what I'm taking about. There are so many, that thinks, that they actually, can make a critiques. They will tell you that points don't counts, or doesn't matter, until they loose some, then they open a forum, and complain about it. what an amazing light this is.

Have hardly any know how, to descriebe, what they actually do.

Can't make the difference between a good, excellent and poor image. Always get back to the same refrain, that art prevail. Whould rather have people giving empty critiques and points, then good advice with none. And what does the moderators do....not much, they don't even agree between them.

Unclear rules, that doesn't get cleared out...their mission, learn about the world. Well if I want to learn about the world, I know so many better site then here.

People, that will go on, and on, about their living soon, for a better site. They got a life, post the Obituary photo, to only come back and pretend nothing happened. Some telling us, how much they learn on this site, when none of that learning appears on their shots. 20,000 members you say, thought we were only a few hundreds, ok let say 50.

I even got the "honor" to become, one of the moderator. No thanks, got enough problems in my life.
Want to remain free, of thought, and soul.

Conclusion: This site has lost it's way, and as everything fades away, some of sudden death. You want be surprise if it actually did. So do nothing about nothing, and be well, in your after life.
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-03-10 13:08
Quoting Denis: I even got the "honor" to become, one of the moderator. No thanks, got enough problems in my life.
Want to remain free, of thought, and soul.


Such a low punch Denis! :o(

I really only do and will do what my mind (or soul) is telling me it's right to do. IB let me free to act as I want and I have really tried to do something about TL. Not the technical side of it and I know it's very bad at times, but I have reached many members to help the Mod Team - more than 10 (!) actually, and also most with "loud voices on forums" - but nobody dared to give it a try, most even weren't polite enough to send a reply, negative or not.

And now, for a while, I'll stop my efforts to get it changed, it's not worth the many "calling" I get. If one of you wants to help then you know how to contact me...

Viviane
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-10 13:48
And this is EXACTLY why we need a central repository for reporting problems, Vivianne.
Problems should be reported directly to the site hosts/techies and a support team.

I'm sorry to read that you have had enough, and you'll be quitting for a while. I have to admit, I have seen you try, but alas…..


TECHIES:
You see what happens when you use a few scouts as messengers?
The messages are too many, the scouts are too few, the stakes are too high, the morale and support is too low. All of which is down to your negligence, ignorance and abandonment of the members of this site.
Nice work guys, take a pat on the back and go celebrate with a few more beers.

Martin
Re: TL Admins - Can you please get your act together? werdir Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1418 W: 147 N: 2653] (11957)::2012-03-10 14:06
Vivian, your job as moderator is a thankless one and the technical issues with the site have exacerbated everything. I'm sorry that I couldn't help you, but in the end am glad that I decided against it. I've stopped in from time to time to look at photos, but always wind up with problems viewing images or critiquing. It gets frustrating, but I do not blame you or the moderators.

Today is a prime example. I didn't have any issues uploading a photo and publishing it. However, I am not able to look at or critique other's photos. I don't have the time or patience to wait long periods of time to look at a photo.

IMO either the site owners don't want to invest the resources needed to correct the issues, or the technical staff is not qualified to properly troubleshoot and resolve them. I don't know which is accurate, but as an end user I don't really care.
Re: To Vivianne atomas59 Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 610 W: 759 N: 635] (3736)::2012-03-10 14:17
Vivianne, don't get me wrong, if I refuse, it's not because of you. I also think that if all, would be as involve and dedicated, this site, would have made good by now. It's not you, but what you're dealing with. Seem that with all the notes and reply, nothing is really improving. And in some way, I think I've exceeded my rights, by voicing my opinion. But this site, has become a land of confusion..where basicly chaos rules, and not much is done about it. Which in a sense pretty sad.
But at one point, someone got to come up with conclusions based on evidence. Sorry if I hurt you, by my saying, you really don't deserve this.
Re: To Vivianne caledonia Gold Star Critiquer/Silver Workshop Editor [C: 411 W: 48 N: 4] (31)::2012-03-10 15:49
I think the number of uploads in the last 8 hours says it all 5 images uploaded in that time,it's just probably not worth the bother spending time or money on the site.
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-10 21:51
Hi Paul,
Frustration with the inactivity to get this site up & running is unfotunately becoming the norm.If you would like to compare this sites performace against TL's you may get a better feel of why most TL members are annoyed,after all how many times do you need to be informed that TL is not functioning properly? Please check out www.photoSIG no problems navigating within it, so why here???

Regards

Ron
Re: TL Admins - Can you please get your act together? Porteplume Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 120 W: 26 N: 53] (549)::2012-03-11 0:04
Quoting Mitch:
I'm sorry to read that you have had enough, and you'll be quitting for a while. I have to admit, I have seen you try, but alas…..


Oops! You understood me wrongly or my English is not as good as I thought... :o)

I'm not stopping moderating, I'm just stopping trying to get people to help the team, I'll wait till the people who want changes actually do something about it and take contact with us.
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-11 3:12
This morning, 6:45, everything continues as before, ie: extremly slow, almost impossible to comment on photos of other members, can not open my own page etc, etc, etc..

Do the explanations, excuses and apologies will also be the same as always?

I learned that words are just words, what really matters are the actions. And I think that actions, effective and efficient, are just what are missing on this site.

And then? When they really will begin? After all or almost all members are away to other sites?

I sincerely hope not. I learned to love this site and would not want to leave it forever.

But...
Re: TL Admins - Can you please get your act together? werdir Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1418 W: 147 N: 2653] (11957)::2012-03-11 6:15
I stopped by again this morning to try and critiques a few photos. I managed to open two that were interesting to me, but didn't make any critiques or comments. When I tried to open the third I was unable to, and so on it went. I then tried to get to the forums, but couldn't. I came back after breakfast and went to the forums first and was able to. I'm leaving this note before I return to the galleries, just to lodge my complaint. This site fills a niche (if used properly) that the social media sites don't, it's a shame.
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-11 7:11
Echoing Werner's last thread.
6 consecutive days of instability now.
I reckon the site's been online for no more than 10% of the time this week.

I can understand Saturday and Sunday being the weekend, no techies want to be onsite to fix it, but what's their excuses on weekdays?
Outsourced support may be cheap, but look what happens when you pay pennies instead of pounds.
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-11 14:51
The same problems at 19:45 Is this site really serious????????????
Re: TL Admins - Can you please get your act together? shelbeesmom Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 4175 W: 1113 N: 12715] (58274)::2012-03-12 10:53
Yesterday TL was down all day for us! It would not even come up as a valid website. Today it's taken me 20 minutes to access the forums.... B-(
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-12 11:17
As you can see there are major issues affecting the basic functionality of the site today.

Our admins are in the process of migrating the database to a new server, which they believe will alleviate the problems.

I asked if it was likely that we'd see any data loss (i.e. the "lost day" phenomenon that we've seen a couple of times with critiques & photo posts) and they tell me it's unlikely.

Stay tuned...
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-12 13:50
Hi Paul,appreciated the update information,how long does it take for them to migrate a new server?

Regards

Ron
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-12 15:44
I have a feeling we will find out.

They are talking tech-speak to each other right now, but I'm hoping it's in place by tomorrow; if there is any problem with the migration, they'll revert to the current system.

I'll keep you apprised of the situation as I have news.

Paul
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-13 15:33
TL continua horrível, péssimo, desanimador e estou revoltado con tudo isto. Para mim, que uso internet há tantos anos, é a primeira vez que assisto a tamanha desorganização. Caramba, isso não vai nunca ter fim?
Chega a ser ridículo!!!
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-13 15:50
The site was just down for database migration.

After I hear back from tech about what was done, I'll let you know.

For now... how's it working for you?
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-13 17:18
Very unstable. Sometimes the pages open, sometimes not. Also, I have observed that the number of new daily posts is falling day by day. Today, for example, only 35 new posts until now. Even to post this message in the forum is taking too long. I tried at 21:17 (failed)
Sergio
Re: TL Admins - Can you please get your act together? ErikSven Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 968 W: 157 N: 559] (3098)::2012-03-15 3:57
Not sure if the site owners are interested in information given by a member who has become less active than before, but I’m sorry to say that the access problems to TrekLens have not been resolved after the recent database migration. On the contrary, as far as I’m concerned, the problems even have become worse. Difficulties to access to the critiques (even on my own page) or to the forums, server failure notifications after having browsed a couple of photo pages, etc… Paradoxically, the problems are still more severe with the most recent version of Windows Internet Explorer. It seems that TrekEarth does not experience all these difficulties.

Are other TrekLens members (still) having the same problems?

Thanks & kind regards,
Erik
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-15 5:03
That's purely because TrekEarth has been left alone. If something isn't broken, it shouldn't need fixing.

TrekEarth is still running using the tried and tested good old Java scripting and HTM formatting to display the pages.Nice and simple, nice and fast, nice and basic.
Someone in their wisdom thought that changing the TrekLens db to use PHP formatting would be the best thing to do because "it's newer" and can have CLI (Command Line Interfacing) to do what it's told to do by command lines. Ideal for tiny, home run websites, but not for huge corporate sites where an incorrect command line in the massive db can be impossible to find.

This is a classic example of techies upgrading because it CAN be upgraded as opposed to upgrading because it NEEDS to be upgraded.
The techies have shot themselves in the foot here.
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-15 10:27
FYI the migration is not complete, still in process. I will update when I have new info. Thank you.
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-15 14:20
This is now way beyond excuses, Paul
The problem has been with us for 14 months now.

Are you telling me that your staff are technically challenged, whether it be due to resources or just plain old inability and lack of knowledge of what the real problem is, or are you saying that as long as the money keeps rolling in, you really just don't care?

You're telling us that the db migration is still in process????? What on earth is taking so long?


As community leader, you should have the common courtesy to post an update at least once a day.

This is absolutely pathetic.

Do you understand what this site is for? Do you understand what it is we members are trying to do? Do you ever participate as a member (Notice: a MEMBER, not an admin?) I can see from your member ID, that with absolutely no images uploaded, no critiques and no active participation, I can tell you, you have absolutely NO IDEA of how frustrating this is. To you, it's a job. To us, it's a community.

I'm glad I haven't had the embarrassment of paying your wages, as you would be long gone if you were an employee of mine.

Absolute garbage.
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-15 14:33
Unfortunately, for issues that persist over a long span of time such as this, there usually isn't anything new to post on a daily basis. And when there is no news, a post makes little sense, as it will notify via email all the people who have contributed to the thread, just to tell them there is nothing new. That's generally considered an annoyance and I'll avoid adding that to the pile here.

I'm sorry you're dissatisfied with the rate at which technical issues are resolved, and I do understand your frustration. What I can tell you is, when an issue is reported here, it's transmitted to the technical team, who address it (and yes that process can be lengthy) as quickly and efficiently as they can; when there is progress, or when more data is requested in order to move forward, I will post. Apart from that, we're all in a holding pattern.

Please refrain from personal attacks on the administrators and moderators of the site. Frustration is one thing, but there is no reason to resort to ugly tactics. Believe me, it will not cause technical issues to resolve faster.

Thank you for your continued patience,

Paul
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-15 14:41
Two words should not be in your reply Paul
1 Quickly
2 Efficiently

Telling us all in a forum there's nothing new is face of presence. It shows us all your still investigating.
Telling us nothing by not posting anything is interpreted as you're doing nothing.
You underestimate my dissatisfaction. (I probably speak for many)

As long as this neglect continues, I will continue to air my frustration.
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-15 16:27
TL site remains unstable, the pages open when they want, posts happen almost by accident, to comment on a photo is a sacrifice and a true exercise in patience. Finally, TL site remains awful, amateurish, primitive.

Sergio
Re: TL Admins - Can you please get your act together? wackymob Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 465 W: 159 N: 862] (5482)::2012-03-16 2:03
This morning I found that the only way to even get into anything was one at a time... Log in, check one photo and then log out again. Then log in again for the next one. After three attempts like that I just shut down....I'm glad I opened the theme last night , but even that took me three attempts...
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-16 10:14
I have a tech update:

A developer has been assigned to work on the issue; we anticipate results by the end of next week. Unlikely there will be changes before then.

Paul
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-16 12:16
That is excellent news, Paul.

Thank you.
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-20 11:17
Thanks for the update Paul,this is good news.I get so frustrated trying to activate an image I would like to critique & having to wait for it to open.So I will wait a little longer to see how the site performs,but until then I think it's time to take a break from the frustrations.
Appreciate what your doing,hope it will work out. It appears TE does not have the same problems as TL????

Regards
Ron
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-20 12:45
TE and TL are on different platforms. TE runs on VBulletin which is more stable and standard.
Re: TL Admins - Can you please get your act together? pushpinder Gold Star Critiquer/Gold Note Writer [C: 98 W: 6 N: 178] (1475)::2012-03-22 7:34
TL sucks big time!!
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-22 9:27
Well,

A week or so ago, I would have agreed with you without hesitation.

I think many have seen my written frustration, and Paul has been a personal victim of my attack, but I have to give credit where credit is due. For me, I think this past week has possibly been the best week for months as far as the stability of the site goes.

Although there've been the odd glitches and latent responses, it's not been anywhere near as bad as it has been, where it was actually impossible to do anything except shout at the mods and admins to get the techies to do their stuff to improve the access.

It still sucks as far as the mate-rating and suck-up critiques go without a doubt, but on a technical side, I'm seeing a much better response time in launching the site/viewing galleries and actually being able to participate.

Let's hope the technical aspect continues to improve.
Unfortunately, there's little to nothing we members can do about the mate-rating though. Perhaps in time we can get the admins and technical staff to add some form of criteria that dis-allows the same members from frequenting each other‘s shots with top mark ratings.

Just my penny’s worth.

Cheers,

Martin
Re: TL Admins - Can you please get your act together? Mitch Gold Star Critiquer [C: 240 W: 0 N: 0] (0)::2012-03-22 9:43
Sorry.....forgot to add the fact that is still sucks as far as the copied wiki facts go pasted straight into the notes field.........

Whatever happened to giving us the how it was done details?
Re: TL Admins - Can you please get your act together? philwalters Gold Star Critiquer/Silver Workshop Editor [C: 551 W: 25 N: 3] (8)::2012-03-28 4:17
Nearly a week now TL running very well, all pages quick to load. I have not tried to upload a picture yet, my be try later. Phil
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-28 12:30
Great to hear :)

The developer is still tweaking to improve performance; if by some chance performance DROPS, please let me know as soon as possible so we can get him to reverse course ;)

Thanks!

Paul
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-28 18:03
Hi Paul, as you know my location is the Wesr Coast of Canada & today was a bit inconsistent,sometimes a long time before anything would activate ,sometims no problems then back to very slow,but still an improvement over the past few weeks.
Cheers
Ron
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-29 10:18
FYI the technicians just completed a database backup/restore & upgrade process on TL. Let me know if you see performance chances, hopefully for the better.

This also explains any latency you may have seen on the site over the past 45 minutes.

Paul
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-29 12:47
Hello,

I can't open:

- my own (and of the other members too) photo pages. Message: Invalid multi photo query.
- members link above. Message: Invalid query3.

Regards,
Sergio
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-29 12:54
I'll look into this; anyone else seeing this error?
Re: TL Admins - Can you please get your act together? shelbeesmom Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 4175 W: 1113 N: 12715] (58274)::2012-03-29 14:18
Invalid query3 YES, still seeing this in southern USA. 04:18 hrs
Re: TL Admins - Can you please get your act together? hifimusicdai Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1250 W: 473 N: 2026] (13456)::2012-03-29 16:42
Seeing this in Saskatoon Sk Canada also

David
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-29 16:52
Experiencing this in British Columbia Canada.

Cheers
Ron
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-03-29 16:53
OK clearly we've taken a bit of a step back in this area... tech is on it. Thanks all.
Re: TL Admins - Can you please get your act together?Invalid atomas59 Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 610 W: 759 N: 635] (3736)::2012-03-29 18:19
"Invalid multi photo query" when you try to view some member galery, including mine.
So what the problem "this time"?
Re: TL Admins - Can you please get your act together? wackymob Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 465 W: 159 N: 862] (5482)::2012-03-29 18:44
getting the same message down here as well.. And took two goes to log in this morning.
Re: TL Admins - Can you please get your act together? chrisJ Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 4485 W: 653 N: 9630] (55082)::2012-03-29 21:30
The problem has gotten WORSE, not better. I am now getting 'invalid photo' message on my own page in China.
Re: TL Admins - Can you please get your act together? philwalters Gold Star Critiquer/Silver Workshop Editor [C: 551 W: 25 N: 3] (8)::2012-03-30 7:49
I have been trying to access TL intermittently for the past four hours, this is the first time I access.
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-30 10:37
Problem trying to move from one page of images to the next,also it seems forever before a members image will open after one checks it,so that one can leave a comment or critique,very ,very slow,therefore a frustrating excerise. Not sure if its only North America or not.

With Regards
Ron
Re: TL Admins - Can you please get your act together? RSK Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1123 W: 628 N: 1963] (15377)::2012-03-30 12:16
Hi Paul,not sure if its the volume of activity or not, that causes some problems,but whatever the reason of the problems I had earlier,they seem to have been corrected & I had time to critique the images I needed to.

regards
Ron
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-30 14:22
The same of yesterday, that is:

"Hello,

I can't open:

- my own (and of the other members too) photo pages. Message: Invalid multi photo query.
- members link above. Message: Invalid query3.

Regards,
Sergio"
Re: TL Admins - Can you please get your act together? linus Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 1844 W: 13 N: 1442] (15466)::2012-03-30 14:28
Still problems. when I tried to open a group of my own photos here is what I get:
Invalid multi photo query
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-30 15:14
The main page is the same since yesterday.
Sergio
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-31 3:00
2) The problms of 2012-03-29 remain unresolved:

"I can't open:

- my own (and of the other members too) photo pages. Message: Invalid multi photo query.
- members link above. Message: Invalid query3."

3) And more: the main page of the site remains the same since 2012-03-29 every time I access TL.

4) Finally:

At the end of the TOS is written:

"YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT TREKLENS WILL HAVE NO LIABILITY FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH YOUR USE OF THE TREKEARTH SITE, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES."

Is this correct or is this a mistake?

Thanks,
Sergio
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-03-31 5:53
TL Admins: can you get a reasonable, logical explication to the following problems, please

1) Since 2012-03-29:

"I can't open:

- my own (and of the other members too) photo pages. Message: Invalid multi photo query.
- members link above. Message: Invalid query3."

2) The main page of the site remains the same since 2012-03-29 every time I access TL.

- Featured Destination: Tolima, Colombia
- Featured Theme: self portraits (6 photos) :: Lisa Williams (lisapw1) (8887) [Group Theme]
- Featured Artist: Ralf Lundgren (raif) (79)
- Featured Critique: Agnieszka Zarozna (mobiaga) (8414)
- Featured Favorite Photos: neruda (3287), Kasai (229), TheMystic (5919)

3) The statistics of each member (number of points, critiques etc) is the same since 2012-03-29.

4) Finally:

At the end of the TOS is written:

"YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT TREKLENS WILL HAVE NO LIABILITY FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH YOUR USE OF THE

TREKEARTH SITE, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES."

Is this correct or is this a mistake?

Thanks,
Sergio
Re: TL Admins - Can you please get your act together? werdir Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 1418 W: 147 N: 2653] (11957)::2012-03-31 7:01
Saturday morning, East Coast U.S.A. - The site is very unstable this morning. Having the same issues others are posting, plus numerous hangs/freezes/sluggishness. It seems like it was better earlier in the week, but it's as bad as ever this morning.
Re: TL Admins - Can you please get your act together? atomas59 Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 610 W: 759 N: 635] (3736)::2012-03-31 13:00
Invalid Query and all that jive. 48 hours later nothing has been done. One question come to mind, how's in charge here, and what do they know about running a site such as this one. Do you find this situation "normal" why not post a not, and say that "MAYBE" it will be all fix by "2013" but I sure wouldn't bet on it. So far you've certainly tried your best....I think what you need, is some new staff, that knows what they're doing. Not some kind of experimenters.
Re: TL Admins - Can you please get your act together? wackymob Gold Star Critiquer/Gold Star Workshop Editor/Gold Note Writer [C: 465 W: 159 N: 862] (5482)::2012-03-31 14:30
Almost a week of things going along smoothly and then bang, worse than it was before not just the same. At least before your points were up dated, the login page would always change even if you took forever to get into things. Today took 10 minutes just to log in.. It hasnt even gone back to how bad it was, its gotten worse...We were getting comments from the mods almost every day but since it crashed they have gone quiet.Not a personal attack on them but maybe time to find some techs who actually know what to do..
Re: TL Admins - Can you please get your act together? Fortuna Gold Star Critiquer/Gold Workshop Editor/Silver Note Writer [C: 3855 W: 2557 N: 10] (42)::2012-04-01 5:34
Brazil, 2012-04-01

Since 2012-03-29 the members of this site await convincing explanations and solutions for various malfunctions of TL.

So far, however, the absolute silence of the responsible for this site has been the only answer.

I would like to point out that the members of TL survive perfectly well without this site. However, the site can not survive without its members.

Please, administrators, moderators and other "ators" of TL, respond to our questions, preferably with effective action, capable of transform TL in a normal website.

It's just that its members want.

Respectfully, a member who really love this site.

Sergio Fortuna"
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-04-02 12:27
Please remain calm.

The last message I posted was on 3/29, stating that we are aware of the problems on the site since the last technical update to the database and hardware, and that we're working on it.

We've posted on many occasions that technical issues reported over the weekend cannot be addressed until Monday morning at the earliest; when you post that there has been "silence" or "no response" on an issue or to a post, please read back in the thread and consider the timing of the posts you're seeing before commenting on timing.

As to the specific issues raised above:

1) Since 2012-03-29:

"I can't open:

- my own (and of the other members too) photo pages. Message: Invalid multi photo query.
- members link above. Message: Invalid query3."

***This has been reported to out technicians since last week. It's a bug in the conversion of the database & hardware that are being changed to improve the overall stability of the site.

2) The main page of the site remains the same since 2012-03-29 every time I access TL.

- Featured Destination: Tolima, Colombia
- Featured Theme: self portraits (6 photos) :: Lisa Williams (lisapw1) (8887) [Group Theme]
- Featured Artist: Ralf Lundgren (raif) (79)
- Featured Critique: Agnieszka Zarozna (mobiaga) (8414)
- Featured Favorite Photos: neruda (3287), Kasai (229), TheMystic (5919)

***First I've heard of this, and I have reported it to tech; given the date, it is likely caused by the same update as mentioned above.

3) The statistics of each member (number of points, critiques etc) is the same since 2012-03-29.

***First I've heard of this, and I have reported it to tech; given the date, it is likely caused by the same update as mentioned above.

4) Finally:

At the end of the TOS is written:

"YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT TREKLENS WILL HAVE NO LIABILITY FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH YOUR USE OF THE

TREKEARTH SITE, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES."

***First I've heard of this, and I have reported it to tech; we will change this as soon as we can, and thanks for pointing out this typographical error.
Re: TL Admins - Can you please get your act together? IBobi (0)::2012-04-02 12:29
I will be closing this thread shortly, as it has started to become a repository for ALL things technical and general site complaints and attacks on admins & moderators; it is not intended as such.

Each technical issue should be reported in its own thread.

Thank you,

Paul